Privacy Policy

The new legislation has replaced the old data privacy law, giving more rights to you as an individual and more obligations to organisations holding your personal data.

One of the rights is a right to be informed, which means we have to give you even more information than we do now about the way in which we use, share and store your personal information.

This new privacy notice has been in effect from 25 May 2018.

Trendleway Cleaning Ltd respects your privacy and is committed to protecting your personal data. This notice will inform you how we look after your personal data when you visit our website, phone or email us.

The new legislation has replaced the old data privacy law, giving more rights to you as an individual and more obligations to organisations holding your personal data.

One of the rights is a right to be informed, which means we have to give you even more information than we do now about the way in which we use, share and store your personal information.

This new privacy notice has been in effect from 25 May 2018.

Trendleway Cleaning Ltd respects your privacy and is committed to protecting your personal data. This notice will inform you how we look after your personal data when you visit our website, phone or email us.

What data do we collect?

Depending on our relationship we may collect and store some or all of the following data:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

How is it collected?

Your data is collected through direct interactions when you call us or email us or when you use our website to request a call back or quote.

What if you don’t give your personal data?

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services, to provide a quote or to recruit you as an employee). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

What do we use your data for?

We may use your data for varying reasons depending on if you are a prospective customer/current customer/prospective staff member or current staff member.

Please see the below table which details how we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Depending on our relationship we may collect and store some or all of the following data:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
How is it collected?

Your data is collected through direct interactions when you call us or email us or when you use our website to request a call back or quote.

What if you don’t give your personal data?

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services, to provide a quote or to recruit you as an employee). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

What do we use your data for?

We may use your data for varying reasons depending on if you are a prospective customer/current customer/prospective staff member or current staff member.

Please see the below table which details how we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a potential new customer or a potential new employee (a) Identity

(b) Contact

(c) Financial

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to explore your suitability as a customer or employee)

To process and deliver your application or order for services including:

(a) Manage payments, fees, wages and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transactional

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(a) Identity

(b) Contact

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To contact you regarding specifics of your job role with us or your contract with us including updates, shifts, orders and audits (a) Identity

(b) Contact

(a) Necessary for our legitimate interests (for running our business, provision of services)

 

How long will we keep your personal data for?

Depending on what relationship we have we may store your data, either in digital form or paper kept in a secure place, for varying lengths of time. Please see the below table:

Record type Retention period
Job applications 6 months
Staff records The duration of your employment then 6 years following
Cleaning quote information 12 months
Customer records The duration of your contract then 6 years following

 

What are your legal rights?

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.

You can read more about these rights here – https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

How to contact us

If you want to request information about our privacy policy you can email us at: info@trendleway.com or call 0161 2448748 (Mon – Fri 9am-5pm)

or write to:

Trendleway Cleaning Ltd
46 Lansdowne Road
Altrincham
Cheshire
WA14 4HJ